Terms & Conditions

These Terms & Conditions govern all services provided by Complete Living Solutions (“Company,” “we,” “us,” or “our”). By booking, scheduling, or receiving services, the client (“Client”) agrees to the following terms.

1. Scope of Services

Complete Living Solutions provides home and lifestyle support services, including:

Mobile Laundry Pickup & Delivery
In-Home Laundry, Folding & Organization
Decluttering & Home Reset Services
Routine & Deep Cleaning
Personal Shopping & Errands

Services are limited to the tasks outlined in the confirmed booking. Additional services must be requested in advance and may require additional time and fees.

We do not provide:

Biohazard or trauma cleanup
Mold remediation
Pest removal or infestation treatment
Hoarding-level cleanouts without prior consultation
Exterior window washing above first level
Heavy lifting exceeding 35 pounds
Hazardous material handling
We reserve the right to decline tasks outside the defined scope of service.

2. Booking & Payment

A valid payment method is required to secure services.

First-time clients may be required to submit a 50% deposit.

Payment is due upon completion of service unless enrolled in a recurring plan.

Late payments may result in suspension of services.

* All pricing is subject to change with notice.

3. Cancellation & Rescheduling

Cancellations made 24 hours or more prior to service incur no fee.
Cancellations within 24 hours may incur a 50% service fee.
Same-day cancellations or no-shows may be charged the full service amount.
Mobile laundry cancellations after dispatch may incur a trip fee.

Recurring clients with repeated late cancellations may be removed from priority scheduling.

4. Client Responsibilities

Clients agree to:

Provide safe and clear access to the property
Secure pets prior to service
Remove sensitive documents and valuables
Ensure utilities are operational (water, electricity)
Disclose pre-existing damage or fragile items

Complete Living Solutions is not responsible for damage caused by:

Unstable or improperly installed fixtures
Pre-existing damage
Items not secured by the client

5. Time-Based Service Model

Clients agree to:
Provide safe and clear access to the property
Secure pets prior to service
Remove sensitive documents and valuables
Ensure utilities are operational (water, electricity)
Disclose pre-existing damage or fragile items

Complete Living Solutions is not responsible for damage caused by:

Unstable or improperly installed fixtures
Pre-existing damage
Items not secured by the client

6. Mobile Laundry Terms

Laundry must be machine washable unless disclosed otherwise.
Clients are responsible for identifying delicate or specialty items.
We are not liable for shrinkage, color bleeding, manufacturer defects, or normal wear and tear.
A minimum weight requirement may apply.
Unclaimed laundry beyond 7 days may incur storage fees.

7. Decluttering & Organization Terms

Final decisions regarding disposal, donation, or storage remain the client’s responsibility.
We will not discard items without client consent.
Donation drop-off services are provided as a courtesy.

8. Personal Shopping & Errands

Clients are responsible for providing clear lists and budget guidelines.
Mileage fees may apply beyond the designated service radius.
Purchases must be reimbursed promptly if advanced by the Company.

9. Condition of Home

If excessive buildup or unsafe conditions are present, we may:

Require a service upgrade
Reschedule service
Decline service
Health and safety concerns override scheduled service commitments.

10. Breakage & Damage

While care is taken in all services:

Pre-existing damage must be disclosed
Loose or unstable items are handled at client's risk
Damage claims must be reported within 24 hours in writing

Failure to report within 24 hours constitutes acceptance of services.

11. Satisfaction Commitment

If dissatisfied, Client must notify Complete Living Solutions within 24 hours. We will make reasonable efforts to address concerns.

This does not guarantee refunds but may include corrective service at management discretion.

12. Limitation of Liability

To the fullest extent permitted by law:

Complete Living Solutions shall not be liable for indirect, incidental, or consequential damages.

Liability is limited to the amount paid for the specific service rendered.

13. Right to Refuse or Terminate Service

We reserve the right to refuse or discontinue services due to:

Unsafe conditions
Harassment or inappropriate conduct
Non-payment
Repeated policy violations

14. Photography & Marketing Consent